Shipping policy
Order Processing Time:
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All orders are processed within 5 –7 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive another notification when your order has shipped.
Shipping Methods & Delivery Time:
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We offer the following shipping options:
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Standard Shipping: 7–12 business days
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Expedited Shipping: 5–7 business days
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Delivery times may vary depending on your location and external factors like customs or carrier delays.
Shipping Costs:
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Shipping costs are calculated at checkout and depend on your location and the shipping method selected.
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Free shipping may be available for orders above a certain amount (if applicable).
Order Tracking:
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Once your order has been shipped, you will receive a tracking number via email.
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You can use this number to track your shipment on the carrier’s website.
International Shipping:
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International shipping times may vary between 7–15 business days.
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Customers are responsible for any customs duties, taxes, or import fees.
Lost or Damaged Packages:
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If your order is lost or arrives damaged, please contact us within 7 days of delivery.
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We will work with the carrier to resolve the issue or send a replacement.
Contact Us:
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For any questions about your order or shipping, please contact us at support@theilia.com.